Refund policy
Effective Date:
At Trialguard, we offer a 14-day free trial with no credit card required. This allows you to explore the full functionality of the service before deciding to subscribe. Because access to the paid features only begins after manual subscription, we generally do not offer refunds.
1. Free Trial
All users receive a 14-day free trial upon account creation. No payment information is required during this period. After the trial ends, access to the service is paused until you choose to subscribe.
2. Subscriptions and Refunds
Subscriptions are billed through our payment provider, Polar.sh, once you actively choose a plan. All payments are final and non-refundable.
We may consider issuing refunds in rare cases, such as:
- Duplicate charges
- Confirmed technical issues that prevented access to the service immediately after purchase
If you believe you're eligible for a refund, please contact us at support@trialguard.app within 7 days of the charge.
3. Canceling a Subscription
You can cancel your subscription at any time. After cancelation, your access will remain active until the end of your current billing period. No refunds are provided for unused time.
4. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.